Frequently asked questions
Everything renters and owners ask most often. If yours is not here, the assistant in the corner or our contact form will get you an answer.
Booking
You need to be at least 21 years old, hold a valid driver's license, and upload two valid government-issued IDs. Verification is usually completed within a few minutes and only has to be done once.
Two independent IDs let us confirm that you are who you say you are before a stranger's vehicle is handed over to you. It protects owners from fraud and gives renters confidence that everyone on the platform has been through the same check.
Up to 90 days ahead. Bookings must start at least two hours from now, run for a minimum of one day, and cannot overlap with an existing reservation on the same vehicle — the calendar enforces all of this before you reach payment.
Yes, as long as the vehicle has no booking immediately after yours. Request the extension from your trip page and the additional days are charged at the same daily rate.
Payments
GCash, Maya, major credit and debit cards, and direct bank transfer. Every payment is validated and confirmed before the booking is finalised — a reservation is never held on an unverified payment.
The full rental amount is authorised when you confirm the booking and captured once the owner accepts. If the owner declines or does not respond within the response window, the authorisation is released in full.
Most owners require a refundable deposit, shown on the vehicle page before you book. It is released within three business days of the vehicle being returned in its original condition.
Free cancellation up to 24 hours before pickup. Inside 24 hours, the first day of the rental is non-refundable. Owner cancellations are always refunded in full.
Safety & tracking
Yes. Every listed vehicle carries a GPS unit. Owners can see the vehicle's location for the duration of an active rental only, and tracking is disabled the moment a trip ends. Renters are told about this before booking and again at pickup.
Every trip includes third-party liability coverage. Comprehensive coverage is available as an add-on at checkout and is strongly recommended for longer trips.
Roadside assistance is included on every booking. Report the issue from your trip page and we coordinate with the owner — you are not charged for days lost to a mechanical fault.
For owners
It depends on the vehicle and how often you make it available. Our pricing model reads local demand, season, and what comparable vehicles nearby are charging, then suggests a daily rate — you are always free to override it.
Payouts are released to your GCash, Maya, or bank account within 24 hours of a trip completing. CarHub takes a 15% service fee, which covers payment processing, insurance, and support.
Yes. You can require manual approval on every request and review the renter's verification status, rating, and trip history before accepting. Instant Book is optional and off by default.
Still stuck?
Send us the details and we will come back to you within one business day.